WideVPN Review – Is The Service Worth A Look?
By Paul Liu
Friday, December 20th, 2013
Year Founded: 2012
Protocols Supported: PPTP, L2TP/IPSec
Server Information: VPN Servers in 23 countries
WideVPN is a new VPN service in the already crowded VPN market. Launched in 2012, the service is brought to you by a US based company. In this detailed review, we will check the pros and cons of the service and decide if it is worth subscribing.
Server Locations and Site Access – WideVPN has a vast network of VPN servers in America, Europe and Asia. The company has a presence in United States, Canada, United Kingdom, Australia, France, Germany, Brazil, Hong Kong, Japan, Italy, India, Indonesia, Mexico, Romania, Poland, Singapore, South Korea, Russia, Thailand, Spain, Taiwan, UAE and Turkey. The well-distributed server network ensures low latency rates and allows you to unlock premium IP restricted services such as NHL, Demand 5, ABC, Amazon Prime, HBO Go, BBC iPlayer, Rara, Eurosport, Pandora, TVB, CWTV, Fox, Xfinity, CBS, MyTV, NBC, 4OD, Lovefilm, MioTV, Vudu, MLB, CTV, Hulu, CBC, MTV, USA Network, Spotify, Netflix, iTV. Additionally, the service protects you from local censorship and helps you to access sites such as Twitter, Facebook, Gmail, YouTube and Skype even from restrictive corporate environments and countries like Saudi Arabia, UAE, China, Brazil and Thailand. The WideVPN service also supports server switching which means you can unlock local content from several countries with just one VPN subscription.
VPN Speed and Bandwidth – The WideVPN VPN service offers unlimited bandwidth and speed to its subscribers. The speed on offer is well-suited for activities like VOIP, streaming movies and TV shows, FTP, online gaming and downloading huge data files. In addition, the service supports bittorrenting activities and even allows its subscribers to host their own game servers.
Privacy Settings – WideVPN protects your online activities with 128 bit encryption which is delivered through PPTP and L2TP/IPSec protocols. While these protocols are not as secure as the OpenVPN protocol, they offer adequate protection for day-to-day online activities. The service makes it easy to secure your Wireless sessions at public places so that your social accounts and financial transactions remain protected from hacking and snooping attempts. The company does not monitor its subscribers’ online activities and also deletes its logs at regular intervals so your personal details remain safe at all times. However, the company will co-operate with law enforcement agencies upon receiving a court order.
Supported Operating Systems – The WideVPN service works with common platforms like Windows, Mac, Linux, iPhones, iPads and Android based devices. The company does not offer its own VPN client so you will need to configure the service manually. Although the company has published setup instructions for Windows, iOS and Mac on its portal, it does not provide configuration guides for Android and Linux. The setup guides are generic (they do not provide separate instructions for PPTP and L2TP protocols) and are full of grammatical errors so you may need additional help to get the service working.
Customer Support – The company offers customer support through a ticket system and Twitter. The ticketing system needs a major overhaul since you won’t be able to submit a ticket without entering the captcha value which unfortunately never gets displayed. So essentially, there is no way to contact the support staff for urgent technical and connection issues. Additionally, a lot of people have complained that the IP addresses provided by the company do not work or deliver extremely slow speeds so you would need to contact the support staff multiple times to get fresh IP addresses that work flawlessly.
Pricing Options – WideVPN’s single country VPN plans are available from $6 per month ($10 for 3 months). In case you want to unlock local content from several countries, you can subscribe to Multi-country plan which is available from $10 per month ($27 for 3 months, $55 for 6 months and $100 for a year). The company offers a 10 minute trial account and provides refunds only if the bandwidth consumed is less than 10 MB.
Final Verdict – Overall, WideVPN does not deliver a satisfactory VPN service. The service has several operational issues plus its website doesn’t look professional at all. As such, we recommend staying away from the WideVPN service and subscribing to other VPN services for your security needs. For more information, please visit: www.WideVPN.com.